How many videos do I get per week?
One new video per week is guaranteed and available to watch in the primary learning path section of the members’ area. There are also further videos and supporting materials available throughout the course to assist your training and advance your development.
Is it possible to pause/cancel my subscription?
You can cancel your subscription anytime. You will have access to the lessons until your subscription has expired.
After my subscription has expired, can I still get access to the lessons I have paid before?
After your subscription has expired, you can still access the archived lesson page for the lessons you have previously viewed on the Video Archives page. If you cannot access the lessons, please leave a commence on the page so that I can manually approve you to the lessons.
If I subscribe again after I canceled and my subscription has expired, can I continue the lessons from where I left?
You can restart from the point where you left. If the site does not recognize your previous position in the course, please contact me to help you restore your subscription.
If I change my subscription from monthly to a yearly membership, do I continue the lessons from that monthly membership that I have paid?
Yes, it will continue the lessons from your monthly membership. But If my website consider your new you as a new member by errors. Please contact me so that I can manually update your subscription and enable you to continue the course without having to start from the beginning.
I have subscribed to the membership with the recurring payment (auto-rebill). But why hasn’t Paypal processed the recurring payment causing my subscription to expire?
Paypal can occasionally take longer than expected to process the recurring payment. If this happens, your account status will show as ‘pending’ until Paypal has processed your payment. Please do not worry, Paypal usually processes the recurring payment within 24 hours.
I am not a beginner, can I start the course with the advanced program and learn the old frame or small frame?
Sorry, we don’t have that option. Our program starts with the Yang Big Frame, as prescribed by the Yang family’s traditional teaching. Even if you have learned this form previously, there may be differences in the details and the way I teach. Learning the Yang Big Frame from me ensures that the correct primary foundation is in place, and you are fully prepared for our future training.
How can I contact you for support?
If you are a member, you can use the ‘Support’ page to contact me and for the fastest assistance. You can also join our member group on Facebook by sending a request to the group. After you’ve submitted your answer, I will then add you to the group. Alternatively, if you don’t have a Facebook account, you can also post in the discussion group located in the website’s members’ area.
If you are not a member and need to get in touch, you can send an email to [email protected]. Please note that any messages sent via email will take longer to receive a reply. If for some reason you do not receive a response after several days, please send another email as your first attempt may not have reached my inbox.